Shipping policy

 

Shipping

Small Items

  • Ship via UPS, or USPS
  • Generally are in a box you can carry with two hands
  • Express delivery available upon request

Large Items

  • Ship via freight trucking
  • Costs vary dependent on size and location
  • May require a pallet mover, forklift, or extra help to move
  • Generally delivers 5-10 business days after order.
  • Items such as bath tubs, skirting, doors, steps, furnace

Freight Truck Deliveries

  • Large Item Delivery - Some merchandise is too large to ship via ground courier and need to be shipped by freight truck. The trucking company will call you ahead of time to schedule an appointment that will be convenient for you. Tailgate delivery to your curbside is available for extra cost. The carrier is not responsible for unloading or moving merchandise to your house, uncrating, installing or removing packing material. You will be responsible for the cost if you arrange any other special service with the trucking company.
  • Damaged Merchandise - In the event that the merchandise delivered s damaged, you have the option to refuse the delivery or have the truck driver note the damage in the bill of lading before you sign off.
  • If a change of address is made after it leaves our store the customer will have to pay for the change ( Charges the freight company charges us )
  • If you are not there when the freight company arrives they will return the item to us and you will be responsible for freight charges both ways. We will deduct it from items once we receive it back. 

IMPORTANT: The merchandise is in good condition when the carrier picked them up from our manufacturer. It is the responsibility of the trucking company to delivery the merchandise to you in the same condition. It is very important that you do not accept damaged or missing number of products unless noted by the truck driver in the bill of lading. It is possible that the damaged incurred might be hidden or what we call "concealed" damage. In both cases, anytime a damage or shortage in the merchandise happen, you have only 3 days from delivery date to report the damage. If you authorize the freight company to leave without a signature you are accepting it as is and there will not be a 3 day period to report damage     We will be responsible for filing claims against the trucking company. At the end of the 3rd day the merchandise is no longer eligible for "claim", and since you signed and accepted the merchandise you now own it. 

  • Shipping Time - Should you need updated information with reference to the status of your order, please feel free to contact us.
  • Delivery Notification - The shipping company will call you to give you a specific delivery date and time (within 4 to 6 hours.) If we are unable to contact you. Your order will be shipped back to the vendor and the cost of shipping to and from your address will be deducted from your return credit.
  • Once in a while freight cost will calculate wrong, If this happens we will contact you and give you the option to cancel the order or pay the difference.  

With large items shipped via trucking, the freight carrier will call you to set up a convenient delivery time during normal business hours. Signature is required for acceptance of delivery - inspect contents in undamaged condition before signing the bill of lading.  

    We reserve the right, in extreme circumstances, to require additional fees before shipment. This comes into effect most on-remote locations, or you use lift gate and did not pay for when ordering. If unsure, please call. If a shipment is miscalculated at check out we have the right to cancel the order. 

    At this time we can not ship freight items to California, Washington or Alaska